FAQs

Initial appointments are 45-60 minutes and Review appointments are typically 20-30 minutes. If you think you require a longer review appointment, please let us know at the time of booking to make sure we have enough time to answer all of your questions.

How many appointments will my child need?

The number of appointments your child need will depend on why you are bringing them along. Sometimes we only need one appointment to talk through their/your concerns and other times we will need a few sessions to refine and tweak a plan for them to feel well and symptom free.

What should I have with me at the time of my appointment?

Please email us any GP/Paediatrician/Specialist referrals, a copy of any blood test/scans/results that you think are relevant as well as a 3 day food and symptom diary 24-48 hours prior to your scheduled appointment.

Who should attend my Telehealth appointment?

Ideally you and your child should attend the first Telehealth appointment so we can get to know each other. Of course, depending on the age of your child, or reason for attending, this may not always be appropriate. If you’re unsure, please discuss this with our friendly reception staff.

The demand for in-person appointments became so low that we decided to switch to a Telehealth only model.

Don’t worry though, our appointments will still flow in the same way and all of the information will be collected, processed and a plan will be put in place where ever you are. The only difference is that you can wear your slippers and we won’t know!

Can I claim a rebate for my appointment?

Private Health

We are registered providers so a rebate through private health insurance will be dependent on your levels of ‘Extras’ cover.

Medicare

Medicare rebates are available for children who have chronic conditions and are being cared for by an Enhanced Primary Care Plan (EPC) through their GP. You can ask your GP if you qualify for this program.

NDIS

If your child has NDIS funding approved for Dietitian Therapies you will be able to claim your appointment fees from NDIS.

Child Nutrition regularly runs small group live webinars on a range of topics.

To respect everybody’s external commitments, these webinars start at the scheduled times so please ensure you are ready 5 minutes prior to the start time so you don’t miss anything.

Live webinar bookings are non-refundable.

How do I join a live webinar?

Live Webinars are run through Zoom. You will be sent a link a few days prior to your webinar.

What if I can’t attend live—will there be a recording?

If you cannot attend, you will be given one opportunity to book into the next session. The sessions are recorded but not for circulation.

Child Nutrition has a range of on-demand courses available for you to view at a time that suits you from the comfort of your own home.

You will be required to register a Child Nutrition Account in order to access your course purchases.

On-demand course purchases are non-refundable and non-transferrable.